• Frequently Asked Questions

    Have a question? Check here first!

Thank you for your purchase from the iHEAT Store. Unfortunately, only one coupon can be used per order. For example, If you have a coupon for free shipping and one for 10% discount, you can only use one for the order. To see if your coupon still works, when you’re in CHECKOUT, input the coupon code in the coupon box and click APPLY. please feel free to contact us if there is any questions.

We proudly offer a 1-year warranty on all our products because your satisfaction is our number one priority. All heated products come with a 1 Year limited warranty that covers malfunctions due to manufacturing defects. This warranty includes the battery, charger, and heating elements. If you have a warranty claim, please contact us at E-mail or through our CONTACT page.

This warranty does not cover third-party repairs, rips, scratches, tears, cracks, or any other deterioration caused by wear and tear or exposure. It also does not cover damage caused by accident, abuse, or improper cleaning or care.

Product replacement is at the discretion of iHEAT.  iHEAT shall not be liable for any damages directly or indirectly related to iHEAT heated garments including without limitation any damages or injury to persons or property occurring while anyone is wearing heated garments. Without limiting the foregoing, iHEAT shall not be liable for loss of use, inconvenience, lost time, commercial loss, or other incidental consequential damages.

iHEAT is not liable for any damage or injury caused by misuse of the product. that is also not responsible for any damage to coats or garments used in conjunction with Other chargers or batteries. The installation kits have been thoroughly tested and have not damaged any coats to the best of our knowledge, however, it is impossible to test on all types of materials and coats, therefore, customers should bear the corresponding responsibilities when using other company’s chargers, batteries, and heating materials with products.

Please view our RETURN POLICY.

Returns, Exchanges, or Warranty Claims
If you would like to return an item, please follow these steps:

See below “Do you Qualify For a Return” to see if you qualify for a return, if yes, proceed to step 2.
Contact iheatstore@hotmail.com or through the contact form HERE and notify our customer service that you intend to return an item. Please include the reason for the return and the order number.  We will troubleshoot or notify you of the approval or rejection of your return.
If approved, we will provide a shipping label that will have a Return Number associated with it. The return number is necessary for tracking purposes in our warehouse and any return without a Return Number will not be accepted.
Once the item has shipped, please email tracking info if available to iheatstore@hotmail.com  or to the customer service agent that you initially contacted. If you do not have tracking info, please notify us that you have shipped the item.
Once the package has arrived at our warehouse, we will then process your refund, pending the qualifications as mentioned below “Refunds if Applicable”.
No free returns- Please note that we do not offer free returns or exchanges.
Do You Qualify for a Return?
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable) there are obvious signs of use, any item not in its original condition, is damaged or missing parts for reasons not due to our error, any item that is returned more than 30 days after delivery.

If you believe you have an item that qualifies to be returned under our warranty program, please contact iheatstore@hotmail.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged, as per our warranty policy. If you need to exchange it for the same item, send us an email at iheatstore@hotmail.com and we will coordinate the exchange with you.
Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at iheatstore@hotmail.com.
Sale items (if applicable)
Sale items that are approved to be refunded will be refunded at the sale price paid.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

iHEAT Terms and Conditions of Web Site Usage.

Thank you for visiting a website operated by iHEAT. By use of this website, you are agreeing to comply with and be bound by the following terms and conditions of use.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.

This website contains material that is owned by or licensed to iHEAT. This material includes, but is not limited to the content, design, layout, look, appearance and graphics. Reproduction is prohibited.

All trademarks reproduced on this website, which is not the property of, or licensed to the operator, are acknowledged on the website. Unauthorized use of our websites may give to a claim for damages and/or be a criminal offense. Use of this website and any dispute arising out of such use are subject to the laws of the United States of America.

iHEAT reserves the right to cancel any order for any reason. In the event iHEAT is mistakenly listing an item at an incorrect price, we reserve the right to refuse or cancel any orders placed for products listed at the incorrect price.

NO WARRANTY EXPRESSED, WRITTEN, OR IMPLIED is made on any products made or sold by iHEAT. All descriptions given as to function are for reference only and are not a guarantee. We cannot assume any responsibility for personal injury, labor or other injury arising out of the use of any product manufactured or sold. iHEAT  shall not, under any circumstances, be liable for any special, incidental or consequential damages, including but not limited to damage or loss of goods or claims of customers of the purchaser which may arise and or result from the sale, installation or use of these products. By purchasing or using any products, the purchaser agrees to all of these terms.

You agree to defend, indemnify, and hold harmless iHEAT and its affiliates, affiliated companies, other partners, and their employees, contractors, officers, and directors from all liabilities, claims, and expenses, including attorney’s fees, that arise from your use or misuse of any of our sites. iHEAT reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with iHEAT in asserting any available defenses.

iHEAT makes no representation that materials on this site are appropriate or available for use in locations outside the United States, and accessing them from territories where their contents are illegal is prohibited. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws.

These Terms of Use shall be governed by and construed in accordance with the laws of the State of Pennsylvania, excluding its conflicts of law rules. You expressly agree that the exclusive jurisdiction for any claim or action arising out of or relating to these Terms of Use or your use of this site shall be filed only in the state or federal courts located in the State of Pennsylvania, and you further agree and submit to the exercise of personal jurisdiction of such courts for the purpose of litigating any such claim or action.

Unless otherwise specified herein, this agreement constitutes the entire agreement between you and iHEAT with respect to this site and supersedes all prior or communications and proposals (whether oral, written, or electronic) between you and iHEAT with respect to this site. If any part of these Terms of Use is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect.

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