How can I return an item?
Please view our RETURN POLICY.
Returns, Exchanges or Warranty Claims
If you would like to return an item, please follow these steps:
- See below “Do you Qualify For a Return” to see if you qualify for a return, if yes, Please check the following.
- Contact support email: firstname.lastname@example.org or through the contact form HERE and notify our customer service that you intend to return an item. Please include the reason for the return and the order number. We will troubleshoot or notify you of the approval or rejection of your return.
- If approved, we will provide a shipping label that will have a Return Number associated with it. The return number is necessary for tracking purposes in our warehouse and any return without a Return Number will not be accepted.
- Once the item has shipped, please email tracking info if available to email@example.com, or to the customer service agent that you initially contacted. If you do not have tracking info, please notify us that you have shipped the item.
- Once the package has arrived at our warehouse, we will then process your refund, pending the qualifications as mentioned below “Refunds if Applicable”.
- No free returns- Please note that we do not offer free returns or exchanges.
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable) there are obvious signs of use, any item not in its original condition, is damaged or missing parts for reasons not due to our error, any item that is returned more than 30 days after delivery.
Exchanges (if applicable)
We only replace items if they are defective or damaged, as per our warranty policy. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will coordinate the exchange with you.